Returns & Exchanges
Online Purchases
Online returns postmarked back to us within 7 days after receipt of purchase are eligible for a full refund. Returns postmarked back to us within 7-14 days after receipt of purchase are eligible for store credit, good for 1 year, or exchange only. No returns accepted after 14 days.
Items must be unworn, unaltered, and free of damage with original tags still attached. We have the right to refuse an item if damaged.
Please send us an email and we will be happy to provide a return label. (If you are returning an item purchased with a discount code return shipping cost will be deducted from your refund / store credit). If you decide to use your own label please send to:
Thirty-One Jane
Returns/Exchanges
908 Pecan Ave
Charlotte, NC 28205
In-Store Purchases
Items must be returned to the store within 7 days of purchase for a full refund, exchange, or store credit. Items returned in store between 7-14 days of purchase will receive store credit, good for 1 year, or exchange only. No returns accepted after 14 days.
Items must be unworn, unaltered, and free of damage with original tags still attached. We have the right to refuse an item if damaged.
Final Sale
Sale items are final sale.
All accessories (including handbags, jewelry, hats, scarves, sunglasses, swimwear, small leather goods), home goods (including books, candles, vases) and custom orders ARE FINAL SALE and cannot be returned or exchanged.
If you have questions about your item(s) regarding this policy, please contact the store prior to ordering.Currently, Thirty-One Jane only ships within the U.S.Please allow 7 - 10 business days from receipt of returned items for funds to appear back in your account. All Sale Merchandise is FINAL SALE and not eligible for Returns/Exchanges.